Subscription Help & FAQ

We take customer service very seriously and truly want to help you! There are no insignificant questions, please email us tangiebaxterandco@gmail.com and we'll get back to you within 24 hours Monday-Saturday.

 

We invite you to read our "Start Here" section of the website and downloaded our free "A Beginner's Guide to Art Journaling". You can find it [here].

Current students who already have access to the classroom, you can log in [here].
(If you just signed up, please see the next question)

Q: How do I get access to The Art Journal Emporium?
A: You will get an invitation with a link to the Ruzuku classroom within 24 hours of purchase, please click the second link in the email. The subject line of the email will ask you to "join my course". It could come from Ruzuku and/or Tangie. Make sure you check your spam/junk box, sadly many invitations go there. If you do not have an invite within 24 hours please email us: tangiebaxterandco@gmail.com.

Q: Can I use PayPal?
A: Our subscription system uses Stripe to process payments (we never have direct access to your credit card information). However, if you would like to use PayPal we are happy to set it up manually for you. Please email tangiebaxterandco@gmail.com.

Q: How many subscriptions can I have at the same time?
A: ONE--So please choose the one that best fits your needs (that is why we have so many choices!). You can upgrade, downgrade or cancel at any time.

Q: How do I change my email or shipping address?
A: Please send us an email tangiebaxterandco@gmail.com if any of your account information changes and we will be happy to update it for you. This helps us ensure that your subscription mailings and loyalty rewards stay current. 

Join us for the Art Journal Emporium

Q: Can I upgrade, downgrade or cancel my subscription at anytime?
A: Yes, you sure can. Please email us at: tangiebaxterandco@gmail.com with your request and we'll be happy to assist you within 24 hours Monday-Saturday. Or, if you just need to cancel your account (and prefer to do it yourself), you can log in to your account and choose "Manage My Subscriptions", from there you can cancel your current subscription. (Please note, you must have pop-ups enabled.) 

Q: What happens if I cancel my subscription?
A: Your access to the Art Journal Emporium will be removed within 24 hours. Please note that as soon as you join the classroom you have instant access to a plethora of goodies and workshops. Therefore, access is never determined by a certain number of days. Please make sure you download the goodies you want to keep BEFORE you cancelas they will no longer be available. If you have a zine or printed collage sheets subscription, we will triple check to see if we owe you one more shipment and it will go out as scheduled.

Q: When do the Zines and/or Collage Sheets ship each month?
A: They will ship on the 5th of each month, or the first business day after.

Q: Do you ship internationally?
A: We ship the zines and collage sheets anywhere in the world for no extra cost!

Q: Why do I pay a month in advance for shipped goods?
A: We are not set up to hold inventory or make more than one shipment a month. Therefore, everyone who orders in December for example, gets the January shipment. This way we will know exactly how many to print of each item. This will saves money in both printing and labor, thus keeping our subscription costs as low as possible.

Q: What exactly is a zine?
A: Definition: Zines are often a homemade or online publication devoted to a specialized subject matter, written by people who are not professional writers. My zine is made by me and correlates with the Emporium theme each month.

Q: I missed an issue of The Tangerine Telescope can I still order it?
A: I will print a few extra of each one, they will be sold in my Etsy shop while supplies last.

Q: If I purchase the printed goods from the Etsy shop instead of adding them on to my subscription how much are they?
A: The set of 10 printed collage sheets on spectacular 8.5"x11" paper are $25; the Zines are $9 (prices include shipping). Please note that we rarely have extra printed collage sheets for sale in the Etsy shop (as previously stated we try to print only enough for each month).

Q: Can I get other Tangie Baxter & CO products printed and shipped to me?
A: Sorry, we cannot print and ship anything else from our shop. We do however, have an Etsy shop where you can often find lots of ready to use treasures and ephemera.

Q: How do I change my email or shipping address?
A: Please send us an email tangiebaxterandco@gmail.com if any of your account information changes and we will be happy to update it for you. This helps us ensure that your subscription mailings and loyalty rewards stay current.

Join us for the Art Journal Emporium

 

Q: Can I use an iPad for this subscription? 
A: Yes! You can for most of the videos, classroom content and discussions. However, you must know how to download .zip files to use the other goodies. It's easiest if you have access to a desktop for this purpose. You can not download .zip files directly to an iPad, you must use something like dropbox.com and you will still need access to a desktop computer to unzip them. You can read more details on our iPad & Zip files page [here].

Q: Can I download .zip files to an iPad?
A: You cannot download .zip files directly to an iPad, you must use something like dropbox.com and you will still need access to a desktop computer to unzip them. You can read more details on our iPad & Zip files page [here].

Q: What is the Monthly Brush Club?
A: The brush club is new for 2017. Each month around the 15th you will get a set of brushes/stamps in individual .png files and a bonus .abr file. These brushes can be used for any commercial use project as long as they are incorporated into your own work.

Q: I am certain I have subscription B, C, D or  F. How do I download the TB&CO Grab Bag each month that comes with my subscription? Grab Bags are no longer available, this information will remain for a few weeks to help previous customers.
A: Follow these 5 steps: (Please be sure to download the Grab Bag right away! These files disappear if you cancel your subscription.)

 Join us for the Art Journal Emporium